AI capabilities will be increasingly embedded within mission-critical workflows, with operators being asked to trust those systems to carry out their missions. Trust calibration is an emerging UX imperative, and defense needs to treat trust design as a formal requirement rather than an engineering afterthought.

Autonomous systems promise faster decisions, but without thoughtful design, they risk overwhelming their operators. In this interview with Breaking Defense, I explore how human-centered design can—and should—play a critical role when it matters most.

In the world of defense, design must be more than aesthetics. It must focus on how things work when it matters most. Great design helps people make the right decisions faster, under pressure, and with trust in their tools. Here, we’ll examine why and how.